Berlin

Height 960mm
Width 424
Depth 424
Fuel Bio-Ethanol Oil
Output 1kw
Holds 2L
Times 5HR

 

SHIPPING POLICY

At Henley Stoves, we strive to provide convenient and efficient shipping options to ensure your satisfaction with our products. Please take a moment to review our shipping policy below:

1. Free Next Day or Day of Choice Delivery: When you purchase an in-stock product before midday (available to most of the UK Mainland), we offer FREE delivery for all orders with a total value exceeding £100. Orders under £100 are subject to a shipping fee of £6.95. Our deliveries primarily occur Monday to Friday, with the option for Saturday and Sunday deliveries at an additional cost.

2. Free Click & Collect: For even quicker access to your item, you can opt for our Free Click & Collect service when your desired product is in stock. Simply place your order online and specify your interest in collection from the warehouse in the order comments. Should you require collection information feel free to reach out to our customer service team. Our warehouse location is Ely Rd. Stretham, Ely CB6 3JJ.

3. Delivery Information:

• Our standard delivery is typically made using a 10-tonne vehicle, roughly the size of a bin wagon. If you anticipate any access issues at your delivery location, please contact us before placing your order.
• Areas we may be unable to deliver to include long or gravelled driveways, locations within walled cities with height restrictions, narrow lanes, grassed lawns, steep driveways, narrow gateways, or locations with significant elevation changes (up/down steps). Should any of these situations apply, please contact us in advance to explore alternative delivery arrangements.
• Please note that our standard delivery service includes one driver. We recommend having at least one additional person present to assist with the delivery. While the driver will move the goods to the nearest accessible wheel point based on access conditions, they are unable to move items inside your property. However, they can wheel them into a garage for your convenience.
• We advise you to thoroughly inspect the goods while the driver is still present. The driver is obliged to wait for up to 10 minutes (for palletised goods only) while you unpack and inspect the items. If the driver refuses to wait, please mark the goods as damaged on the delivery note, ensuring you are covered for all eventualities. If you identify any damage after inspection, clearly mark this on the delivery note and promptly contact our offices.

4. Unavailability During Delivery: If you are unavailable during your pre-booked delivery date, re-delivery charges may apply. In the case of smaller packaged goods (e.g., Stove Glass), the courier company will leave a note explaining how to reschedule delivery for a more convenient time.

At Henley Stoves, we are dedicated to providing you with a seamless shipping experience. If you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority.

 

 

 

RETURN POLICY

Thank you for choosing Henley Stoves for your heating needs. We want to ensure your satisfaction with our products, and we're here to assist you with any returns or exchanges. Please take a moment to review our returns policy below:

1. Requesting a Return: To initiate a return for a product purchased from Henley Stoves, please follow these steps:

• Download and complete our convenient PDF returns application form, accessible through the link provided at the bottom of this page.
• Ensure the completed form is securely packed along with your product.

2. Eligibility for Returns: Before filling out the returns form, please carefully review the eligibility criteria listed at the bottom of the form to confirm your eligibility for a return. If you have any doubts or questions, feel free to reach out to our customer service team at service@henleystoves.com.

3. Return Conditions: We offer a 14-day returns policy for all purchases, provided the following conditions are met:

• The goods must be in their original, unused condition.
• Whenever possible, please keep the original packaging intact. If the packaging has been discarded, the stove must be securely placed on a suitable pallet with a fitted box on top to prevent damage during return transit. Please note that courier services will not accept bare metal items without proper packaging.

4. Courier Fees: In the event of a return, the customer is responsible for covering all courier fees if you prefer Henley Stoves to arrange transportation. Courier fees can vary based on location, so we recommend contacting us for a quote.

5. Exchange Process: If you wish to exchange a product within the 14-day returns period, please be aware that the item being returned must reach Henley Stoves before the new item is dispatched.

6. Damaged Parcel Claims: Should you receive a damaged parcel, please notify us within 48 hours of its arrival, before the item has been used or installed. We will promptly address the issue by sending replacement parts or arranging a full item exchange. In such cases, Henley Stoves will cover the courier fees.

7. Refunds: Any refunds due will be processed within one working week of the item's return to Henley Stoves. Rest assured that we are committed to resolving any return or refund matters swiftly and efficiently.

8. Return Address: Please ensure that the item is delivered to the return address listed on our contact page in the same condition it was originally sent.

We value your trust in Henley Stoves and aim to provide the best possible service throughout your customer journey. If you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority.